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  • Returns and complaints

    All cancellations, exchanges and returns needs to be reported written to the HealthCheckShop. This can be done via email, fax or letter.
    Please mention your name and invoice number.

    In case of returns we will apply the following conditions:
    – Within 15 days you can return an article in the original and undamaged packing.
    – Articles cannot have any (use) damages.
    – Please do not write or use stickers of tape on the original package.
    – We do not accept packages in our mailbox, this is to prevent any damages.
    – When a packages is sealed, then it cannot be broken.
    – Articles which are specially ordered for you cannot be returned.
    – Sterile products and test strips cannot be opened.

    Returning online is not possible. You can return the article and place a new order online.
    When we have to return the paid amounts we need you bank account number. Clients from Belgium can give their IBAN and BIC/SWIFT number of their bank.
    Please note: the account number that your give needs to be the same number that you purchased the article(s) with. This is to fight fraud with refunds.
    Refunds will be paid within a maximum of 14 days.

    Return address:
    HealthCheckShop
    Het Gangboord 31
    9206 BJ Drachten
    The Netherlands

    Are you missing a product in the web shop?
    Please contact us, maybe we can still deliver the product.

    Complaints

    HealthCheckShop strives to service its customers to the fullest.

    Are you having a complaint about our service despite this?
    Please contact us and we will do the best we can to come up with a solution within 5 working days.
    Please send us an email about the complaint to info@healthcheckshop.nl.

    Any suggestions
    We are very open for suggestions and points of improvement, please let us know.
    We are constantly trying to improve our service and appreciate your feedback.
    We strive to answer these within 2 working days.

    Please send us an email about the suggestion(s) to info@healthcheckshop.nl.
    We would like to thank you in advance.

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